This 4 day’s course equips you with skills and knowledge to audit IT Service Management System that conforms to ISO/IEC 20000:2018, the world’s most popular standard for IT Service Management System.

Who can attend:

• Auditors seeking to perform and lead IT Service Management System certification audits
• Managers or consultants seeking to master the IT Service Management System audit process
• Individuals responsible for maintaining conformance with PIMS requirements
• Technical experts seeking to prepare for a IT Service Management System audit
• Expert advisors in IT Service Management System

Day 1: Introduction to IT Service Management System and ISO./IEC 20000:2018

• Training course objectives and structure
• Standards and regulatory frameworks
• Certification process
• Fundamental principles of service management
• Service Management System (SMS)

Day 2: Audit principles, preparation, and initiation of an audit

• Fundamental audit concepts and principles
• The impact of trends and technology in auditing
• Evidence-based auditing
• Risk-based auditing
• Initiation of the audit process
• Stage 1 audit

Day 3: On-site audit activities

• Preparing for stage 2 audit
• Stage 2 audit
• Communication during the audit
• Audit procedures
• Creating audit test plans

Day 4: Closing the audit.

• Drafting audit findings and nonconformity reports
• Audit documentation and quality review
• Closing of the audit
• Evaluation of action plans by the auditor

Exam: PECB. 5^th Day, Online or Paper based, 10 am to 1 pm

Duration: 5 Days

Time 9.00 am to 5.30 pm